Frequently Asked Questions
New User?



What security is in place to protect my investment information?

BT Financial Group takes seriously the security used to protect the information which passes between your computer and BT Financial Group secure web servers. BT Corporate Accounts has a number of security features:

  • In order to protect your access details information from unauthorised people, BT Financial Group has registered a security certificate with the Verisign Trust Network which provides you with a secure 128-bit SSL (Secure Socket Layer) encrypted connection via Server Gated Cryptography (SGC).
  • BT Corporate Accounts uses an 8 character password. Longer passwords can be harder to guess or crack.
  • If three unsuccessful attempts have been made to log into BT Corporate Accounts, your access will be locked. To unlock your access, contact us on 1800 025 127 to verify your identity.
  • If you are logged into BT Corporate Accounts but your session is inactive, your session will be automatically closed after 10 minutes of inactivity.

Why does my login time out?

If you are called away from your PC or leave your login open accidentally, others may view the information in BT Corporate Accounts without you knowing.

To minimise the chance of this occurring, BT has set a limit on the time you can be logged in but not be actively using the site. For BT Corporate Accounts, that limit is ten minutes.

The login page says I'm locked out - what should I do next?

Please contact us on 1800 025 127 so that we can unlock your access for you.

Site Software

What is Adobe Acrobat and how do I download it?

Some documents on BT Corporate Accounts may be provided in PDF format. The Adobe Acrobat Reader software permits you to download documents which are in PDF format and view, move around in and print them.

Adobe Corporation permits you to download Acrobat for free from the Adobe website. You will require 24Mb memory and 10Mb of disk space on your personal computer.

What is the browser policy?

Please refer to BT's browser policy .

Your details will be encrypted when transmitted across the Internet using a high degree of internet security. Microsoft Internet Explorer 5 and above has the necessary encryption security features to access your investment information using BT Corporate Accounts.

To check which browser you currently have installed, go to the "help" menu on your browser and select the "About (browser name)" menu item.

A new page will appear with the version number and other browser information. If you are using an older version of the browser, we suggest you upgrade, as there have been many new features added to the browsers which are not available in the previous versions.

The text in BT Corporate Accounts is also designed for a font size of ‘medium’, which is the default on most browsers. To adjust it in your browser, choose View from the top menu bar, then use the font options available.

What are cookies and why does this site use them?

Cookies are small files used by most websites to store information about a visitor, or recognise a repeat visitor to its site.

BT Corporate Accounts uses cookies to keep track of your session (whether you have entered a valid username and password), and does not save any specific information about a client in a cookie.

If you disable cookies you will not be able to use BT Corporate Accounts. It may be possible to enable a feature in your browser to alert you when you are sent a cookie: check with your IT support or browser Help.

  What is caching?

Your web browser caches pages on your hard disk, meaning it stores local copies of every page you visit on the Internet. The purpose of caching is to speed up the performance of the browser. Webpages that were recently visited are reloaded quickly since the old versions are already in the memory.

However, a side effect of caching is that the browser may not display the current details on BT Corporate Accounts when you revisit these pages. In this case, you will need to clear your cache.

How do I clear my cache?

To clear your cache in Internet Explorer 5, select the Tools menu, then Internet Options and click the General tab, and then click the Delete Files button. Once this is done, click OK. Alternatively, press CTRL+F5 on the keyboard.

Important information:
General advice and general education information on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, consider its appropriateness. Consider our disclosure documents, which include the Product Disclosure Statement (PDS) for each product. The PDS is relevant when deciding whether to acquire or hold a product. View our Australian Prudential Regulation Authority Registrable Superannuation Entity (RSE) Licence & Registration numbers. By accessing this website you agree to be bound by the terms and conditions of this website.